FAQs

What currency are the prices do I see in the site?
All prices are in CAD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-5 business days production time for your order to ship out, average shipping times world wide are 10- 20 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.

I am not in love with my order, can it be returned? What if there is an issue?

NO REFUNDS - NO EXCEPTIONS - WE WILL ISSUE ONLY STORE CREDITS

Merchandise must be returned within 7 days of receipt. Our policy last 7 days, if 7 days have passed since you received your purchase, unfortunately, we cannot offer a store credit.(delivery date is determined based on delivery dates from your shipping details). WE MUST RECEIVE YOUR RETURNED ITEM NO MORE THAN 7 DAYS AFTER THE PACKAGE HAS BEEN DELIVERED TO YOU. If we receive your returned item on the 8th day or after, we can't offer you a store credit and the item will be shipped back to you!

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email  If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email  and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.